Most frequently asked questions

Below is a list of our most frequently asked questions. If you cannot find your query within the list below please contact us or call us on 0800 051 7402 and we will be happy to help you.

Why should I choose Presthaven?

Presthaven Holiday Park is part of Bourne Leisure one of the UK’s leading holiday and holiday home ownership providers and offers exceptional service and facilities. Our continuous investment programme ensures the highest level of facilities, activities and landscaping at our parks.

Can my friends and family visit me?

Yes – of course. As an owner you will receive 10 Privilege Cards each season which entitle you, friends and family to use all the facilities on park. Privilege Cards are specific to the individual and extra passes can also be purchased from the owners’ team.

How many months of the year can I enjoy my holiday home?

Here at Presthaven your holiday home will be available from March to January. Please remember that our park cannot be used as a permanent residence.

Can I choose the location of my holiday home?

Yes, you will have a choice of those pitch locations which are available to you when you buy your holiday home.

Do I own the land?

No you don’t. You are buying a caravan holiday home with the right to occupy a pitch of your choice for as long as you like, providing you pay the annual site fees and abide by the park rules.

What do site fees cover?

Site fees cover security on the park, park maintenance, landscaping, refuse collection, grass cutting, use of the parks great facilities and activities and annual reinvestment. Not forgetting the top service from your owners’ and aftersales teams as well as enjoying all the owners’ events and community atmosphere.

Are there any other running costs?

Other annual running costs, in addition to the site fees, include rates, water, gas, electricity, insurance and maintaining any security alarm. Full details are available from the Caravan Sales office. We also offer optional services at an additional cost, such as preparing your holiday home for winter.

Do I have to change my holiday home every 5 or 10 years?

No, not at all. Unlike many other operators, our owners can enjoy their holiday home for as long as they like, providing the holiday home is safe and well maintained. The initial licence period for the occupation of a pitch on the park is 12 years. Once the initial Licence Agreement period has expired, you may enter into a fresh agreement to site the caravan on the park for a further term.

What security is provided?

We operate security surveillance and patrols around the park 24 hours a day. Our security team at the main entrance are well trained not to let youngsters out on their own or anyone in without a valid security pass. We also operate a security alarm system for owners’ to protect their holiday home, which is available at an additional annual cost.

Who do I ask if I want to know something or have a problem?

Your owners’ team are there to help you with any issue and will provide advice and information on the spot or arrange the help that’s needed.

Can we bring our dog?

Dogs are welcome at Presthaven although we reserve the right to refuse certain breeds. If your dog stays in your holiday home it will affect the letting grade should you decide to let it with us.

What happens if I want to leave the park?

If in the event you no longer wish to be an owner with us, there are three options available to you to sell your caravan. Firstly, the park reserves the right of first refusal of the offer price. If you decide not to accept our offer you can then either sell to a third party buyer looking to purchase on the park or sell to a caravan trader. Alternatively, you can make a gift of the caravan to a proven family member if you wish. Additional costs to consider include a disconnection charge from your pitch and if you have a veranda there will be a cost to dismantle it. Costs will be available from your Owner Services Team.

Finance

Is buying a holiday home a good investment?

Buying a holiday home is really a lifestyle choice. By letting with Haven, you can spread the cost of ownership. However, buying a holiday home should not be seen as an investment for the purposes of yielding an income.

Do I need a deposit?

Yes – either a minimum of £3,000 or 20% of the value of the holiday home, whichever is greater.

Is finance available?

Yes and if you’d like our help we offer a range of finance options. Low rate finance packages are available on request, including guaranteed finance and 0% finance subject to deposit criteria, written quotations are available on request. These are subject to status.

Holiday Home Letting Service

Is there a way to help cover the running costs of my holiday home?

Yes, our Holiday Home Letting Service offers guaranteed letting and income for all required dates, plus a host of additional benefits such as inventory replacements and free carpet and upholstery cleans. Alternatively, you can let privately.